How Things Should Work . . . At Work 1

This is the first in a series of posts about how I think things should work at work.

In the ten years since I completed my undergraduate degree, I have worked for companies of all shapes and sizes. One thing that seems to be consistent between all of those companies is that managers at all levels have a lot of work to do in the area of communication. Communicating with employees is an immensely important part of management, and when it is not done properly or not done at all; employees become disgruntled and less productive.

Passing along bad news is never easy, and this is most likely a leading reason why managers (and companies in general) seem to have such poor communication skills. Unfortunately, it is most important to deliver the bad news as quickly as possible to avoid rumors spreading like wildfire. Employees respect managers that are upfront and honest and will do whatever it takes to help those managers get the job done. Employees that feel they do not have the whole story and do not trust their managers will not work up to their potential, and the company will suffer as a consequence.

So, I guess my whole point is that managers should keep their employees informed to the best of their abilities. If there is bad news, then give the employees the bad news and tell them what needs to get done to correct the problem. If there is good news, then celebrate it with the employees. If someone gets promoted or changes teams, make sure all of the employee’s coworkers know about it.

Communicate!

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